NexBridge BPO
Verified
Patient Scheduling Coordinator
- Karachi
- Full Time
- 3 openings
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Browse live jobsThe essentials
- Experience< 1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationBachelors
What you’ll be doing
Overview
As a Patient Scheduling Coordinator at NexBridge BPO, you are the first point of contact between healthcare providers and their patients. You will manage high-volume inbound and outbound calls, coordinate complex medical calendars, and ensure a seamless entry point into the revenue cycle. Your goal is to maximize provider productivity while delivering exceptional patient service.
Key Responsibilities
As a Patient Scheduling Coordinator at NexBridge BPO, you are the first point of contact between healthcare providers and their patients. You will manage high-volume inbound and outbound calls, coordinate complex medical calendars, and ensure a seamless entry point into the revenue cycle. Your goal is to maximize provider productivity while delivering exceptional patient service.
Key Responsibilities
- Appointment Management: Schedule, reschedule, and cancel patient appointments using various Electronic Health Record (EHR) and Practice Management systems.
- Inbound/Outbound Calling: Handle a high volume of calls professionally, including patient inquiries, appointment reminders, and follow-up for no-shows.
- Data Entry & Verification: Accurately capture patient demographics, insurance information, and reason for visit to ensure clean claim submission.
- Provider Coordination: Manage multiple provider schedules across time zones; ensure protocols for appointment lengths and types are followed.
- Insurance Pre-Verification: Perform basic insurance eligibility checks and communicate requirements to patients as needed.
What we’re looking for
Must have
- 12 years' experience in medical scheduling, healthcare BPO, or clinical front-desk roles.
- Exceptional verbal and written English communication skills with a neutral accent and professional phone demeanor.
- Familiarity with EHR/EMR platforms (e.g., eClinicalWorks, Athenahealth, Epic) and Microsoft Office Suite.
- Ability to multitask across multiple software screens while maintaining patient conversations.
- High attention to detail for accurate data entry to prevent billing errors.
Perks & benefits
- Accomodation
About Us
NexBridge BPO is a specialized healthcare business process outsourcing partner dedicated to optimizing the financial health and operational efficiency of healthcare organizations. We provide a complete end-to-end Revenue Cycle Management (RCM) sui
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