All advances slips must be taken before clearance the IPD bills.
To inform the in charge in case of any short cash amount /excess amount.
To make different slips like (ultrasound, X-ray, Advance & OPD) and take cash against them.
Must be check all notes (Currency) before putting in drawer.
Don’t accept any defected currency.
Cash draws should be locked.
To ensure cash policy & protocol should follow.
To take & given over properly in writing from the last shift & vice versa.
To prepare summary sheet for all cash transactions.
To pack the amount with proper coinage as per SOP & policy.
Must be taken signature on summary sheet & cash register at the time of receiving.
Admission & Discharges
To prepare admission file for admitting patients.
Collect all necessary details from patient or attendant.
Counseling all financial related instruction to the patients or attendants.
Write down all patients detail in software & IP register also.
Must be taken patient or attendant signature on file (designated portion).
To receive discharge file, you have to check following, (RMO signature, D/C card).
Write down D/C date & time on patient files also software.
To take all diagnostic reports like (X-ray, Ultrasound, Laboratory, ECG, CTG & others) from patient file and put in large envelope with discharge card and hand over to the patient or attendant.
Stamped Discharged on D/c patient file & forward to information counter.
Billing of private patients should be done accordingly.
Corporate patient’s approvals and listings should be recorded.
Also responsible for general administration including house keeping.
To receive outside calls.
To provide authentic information.
If any intercom / extension busy, you have to convey to the caller.
Write down all outgoing calls in register.
Note down important messages on designated register.
To update telephone directory time to time
To make call & transfer on proper way.
Write down all important numbers for quick dialing in front of you.
To announcement for staff on routine basis (as per protocol).
For emergency & other announcement must take approval from MOD.
• Strong interpersonal and communication skills • Can-do attitude and ability to think outside the box • High attention to detail • Able to stand for extended periods of time • Avid understanding of front desk operations • Good time management skills • Excellent telephone etiquette • In depth knowledge of administrative and clerical protocols • Knowledge of customer services practices