Job Description
Cashier- To deal with cash efficiently.
- To clear the patient bills.
- All advances slips must be taken before clearance the IPD bills.
- To inform the in charge in case of any short cash amount /excess amount.
- To make different slips like (ultrasound, X-ray, Advance & OPD) and take cash against them.
- Must be check all notes (Currency) before putting in drawer.
- Don’t accept any defected currency.
- Cash draws should be locked.
- To ensure cash policy & protocol should follow.
- To take & given over properly in writing from the last shift & vice versa.
- To prepare summary sheet for all cash transactions.
- To pack the amount with proper coinage as per SOP & policy.
- Must be taken signature on summary sheet & cash register at the time of receiving.
Admission & Discharges- To prepare admission file for admitting patients.
- Collect all necessary details from patient or attendant.
- Counseling all financial related instruction to the patients or attendants.
- Write down all patients detail in software & IP register also.
- Must be taken patient or attendant signature on file (designated portion).
- To receive discharge file, you have to check following, (RMO signature, D/C card).
- Write down D/C date & time on patient files also software.
- To take all diagnostic reports like (X-ray, Ultrasound, Laboratory, ECG, CTG & others) from patient file and put in large envelope with discharge card and hand over to the patient or attendant.
- Stamped Discharged on D/c patient file & forward to information counter.
- Billing of private patients should be done accordingly.
- Corporate patient’s approvals and listings should be recorded.
- Also responsible for general administration including house keeping.
Telephone Operating- To receive outside calls.
- To provide authentic information.
- If any intercom / extension busy, you have to convey to the caller.
- Write down all outgoing calls in register.
- Note down important messages on designated register.
- To update telephone directory time to time
- To make call & transfer on proper way.
- Write down all important numbers for quick dialing in front of you.
- To announcement for staff on routine basis (as per protocol).
- For emergency & other announcement must take approval from MOD.
Job Specification
• Strong interpersonal and communication skills
• Can-do attitude and ability to think outside the box
• High attention to detail
• Able to stand for extended periods of time
• Avid understanding of front desk operations
• Good time management skills
• Excellent telephone etiquette
• In depth knowledge of administrative and clerical protocols
• Knowledge of customer services practices