Customer Service Representative Job in Bridgeway Logistics LLC Rawalpindi, Pakistan

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Experience2 Years

Salary range35,000–150,000 PKR

Career levelEntry Level

Education requiredGood English communication skills; confident and professional behavior on calls; ability to handle customers and build rapport. Experience in customer service preferred. Auto transport or logistics experience is an advantage.

What you’ll be doing

Company: Bridgeway Logistics LLC

Location: Rawalpindi, Pakistan (On-site)

Employment: Full-Time, Night Shift

Salary: Basic salary Rs.35,000 - Rs.50,000 plus commission; total listed range Rs.35,000 - Rs.150,000 PKR depending on performance

Overview:

Bridgeway Logistics LLC provides logistics and transport coordination for automotive dealerships and carriers serving the USA. The Customer Service Representative supports dispatch and lead-handling operations, communicates with internal teams, carriers/drivers, and customers, and helps ensure on-time deliveries and high customer satisfaction.

Key responsibilities:

Answer inbound customer and carrier inquiries via phone and email; document interactions and follow up until resolution
Support dispatch operations by coordinating pickup and delivery schedules with carriers and drivers
Qualify incoming sales/service leads, log details in the CRM, and route to appropriate team members
Monitor shipment status, identify exceptions or delays proactively, and communicate updates to customers and stakeholders
Escalate complex operational issues to supervisors and collaborate with teams to resolve

What we’re looking for

Must-have: Customer service and phone support experience
Must-have: Strong English communication skills (spoken and written)
Must-have: Ability to qualify leads and log details in a CRM
Must-have: Attention to detail and ability to manage multiple priorities
Must-have: Professional phone demeanor and rapport-building skills
Experience coordinating with carriers/drivers or dispatch operations
Basic computer skills; familiarity with email and ticketing systems

Bridgeway Logistics LLC

Automotive · Rawalpindi, Pakistan

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About Us

We are a growing logistics/transport coordination company working with dealerships and carriers in the USA. We are hiring motivated individuals for dispatch and lead handling roles. Remote opportunities available.