Appointment Booking Specialist (Australia)
- location_onLahore
- work_outlineFull Time
The essentials
- Experience2 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree in Business, Communications, English, or related field, or equivalent experience in appointment setting/tele-sales; CRM certifications a plus.
What you’ll be doing
Company: Earandil (Lahore-based IT & Services)
Role: Appointment Booking Specialist supporting outreach to the Australian market. This is an on-site, full-time position in Lahore, Pakistan (Morning Shift).
Key responsibilities:
Role: Appointment Booking Specialist supporting outreach to the Australian market. This is an on-site, full-time position in Lahore, Pakistan (Morning Shift).
Key responsibilities:
- Manage outbound appointment booking for prospective Australian clients using provided leads and CRM records.
- Conduct professional phone and email outreach to schedule discovery calls and demos at times suitable for Australian time zones (AEST/AEDT).
- Qualify leads against basic criteria and accurately record outcomes and next steps in the CRM.
- Coordinate with project and delivery teams to confirm availability and prepare brief handover notes for scheduled meetings.
- Maintain calendar management, send confirmations, reminders, and follow-ups to reduce no-shows.
- Track KPIs such as appointments booked, conversion rates, and no-show rates; perform basic reporting.
What we’re looking for
Must-have:
Preferred:
- 2+ years experience in appointment setting, tele-sales, or customer outreach with measurable results.
- Strong spoken and written English suitable for interacting with Australian clients.
- Familiarity with CRM systems (e.g., HubSpot, Zoho, Salesforce) and accurate data entry practices.
- Calendar management and time-zone coordination across AEST/AEDT.
- Ability to qualify leads using scripted questions and document outcomes clearly.
- Comfortable with phone and email outreach, voicemail strategies, and follow-up sequences.
- Organized, reliable, able to work independently in a small team; basic KPI tracking and reporting.
- Professional phone presence, patience handling objections, and persistence to secure meetings.
Preferred:
- Certifications in CRM usage or sales communications.
Perks & benefits
- check_circleCommunication
- check_circleIncentive Bonus
- check_circleLeaves
About Us
Earandil is a Lahore-based sole proprietorship in the Information Technology and Services sector. The company focuses on project-driven IT work, offering hands-on roles where team members often handle multiple responsibilities acr
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