IT Helpdesk L2+ Engineer
- location_onKarachi
- work_outlineFull Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree in Computer Science, Information Technology or equivalent practical experience; Microsoft certifications (MCSA/MD-100/MD-101, Azure Fundamentals, or Microsoft 365 Certified) or equivalent hands-on experience required.
What you’ll be doing
Role: IT Helpdesk L2+ Engineer (Offshore - Karachi Branch Office Team)
Work mode: On-site, Karachi, Pakistan
Shift: Morning shift (12:30 PM - 09:30 PM PKT summer; 1:00 PM - 10:00 PM PKT winter)
Overview: Join an MSP support team providing remote support for international clients. The role requires strong Microsoft technology skills, ticketing experience and client-facing communication.
Responsibilities:
Work mode: On-site, Karachi, Pakistan
Shift: Morning shift (12:30 PM - 09:30 PM PKT summer; 1:00 PM - 10:00 PM PKT winter)
Overview: Join an MSP support team providing remote support for international clients. The role requires strong Microsoft technology skills, ticketing experience and client-facing communication.
Responsibilities:
- Provide L2+ support for Windows Server (2012/2016/2019/2022) and Active Directory/Group Policy administration
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Entra ID (Azure AD)
- Manage endpoints using Intune / Endpoint Manager and RMM platforms; perform deployments and remote troubleshooting
- Troubleshoot networking fundamentals: DNS, DHCP, TCP/IP, VPN and basic firewall issues
- Use ticketing systems to track and document incidents and changes (ServiceNow, ConnectWise, Jira Service Management, etc.)
- Investigate logs, replicate issues and use diagnostic tools (Event Viewer, PowerShell, network traces)
- Automate routine tasks and bulk user management with PowerShell scripting
- Perform backups, imaging and restoration procedures
- Communicate with international clients and escalate incidents
What we’re looking for
Must-have:
Preferred:
- Strong experience with Windows Server (2012/2016/2019/2022)
- Active Directory and Group Policy management
- Microsoft 365 services: Exchange Online, Teams, OneDrive and Azure AD / Entra ID administration
- Endpoint management: Intune and RMM platforms
- Networking fundamentals: DNS, DHCP, TCP/IP, VPN, basic firewall troubleshooting
- Experience with ticketing systems (ServiceNow, ConnectWise, Jira Service Management)
- Log analysis and diagnostic tools: Event Viewer, PowerShell, network traces
- PowerShell scripting for automation and bulk user management
- Backup, imaging and restoration experience
Preferred:
- Familiarity with cloud backups and RMM best practices
- Experience supporting international/managed services clients and strong client-facing communication skills
About the employer
Everything IT arrow_forward
Information Technology and Services · Karachi, Pakistan
About Us
Are you an experienced IT professional with strong communication skills and a solid grounding in Microsoft technologies? We are hiring an Offshore IT Helpdesk Engineer to join our branch office team supporting clients remotely from Pakistan. This
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