Customer Success Manager
- location_onGujranwala
- work_outlineFull Time
- flightTravel required
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree in Business, Supply Chain, Marketing, or related field; or equivalent 3+ years of relevant customer success or account management experience in manufacturing or FMCG.
What you’ll be doing
Majestic Cookware, a consumer goods manufacturer in Gujranwala, is seeking an experienced Customer Success Manager to own customer relationships for cookware product lines. This on-site role connects production, quality assurance, warehousing and local distribution. Responsibilities include:
- Primary point of contact for assigned customers; ensure timely order fulfilment, accurate product delivery and resolution of post-delivery issues.
- Coordinate with production, quality control and packing teams to prioritize customer orders, communicate lead times, and manage expectations for custom or bulk requests.
- Monitor order status, inventory levels and shipment schedules; trigger internal actions to prevent stockouts or delayed deliveries.
- Own customer onboarding and handover processes, including product training, documentation of specifications and initial quality acceptance procedures.
- Investigate and resolve quality complaints by liaising with QA, documenting root causes and driving corrective actions.
- Manage order lifecycles, logistics coordination and stock control to meet customer SLAs.
What we’re looking for
- Experience: 3+ years customer-facing experience in FMCG, manufacturing or distribution; B2B account handling preferred.
- Domain knowledge: production scheduling, quality assurance processes, warehouse operations.
- Order & inventory: order lifecycle management, logistics coordination, stock control, monitor inventory levels and shipment schedules.
- Systems & tools: familiarity with ERP or inventory systems; competency with Excel for reporting and analysis.
- Customer skills: CRM, negotiation, expectation management, conflict resolution, onboarding.
- Communication: excellent verbal and written English and Urdu; able to create clear customer reports and internal action plans.
- Problem solving: root-cause analysis and implementing corrective actions with cross-functional teams.
- Organizational: ability to handle multiple accounts, prioritize urgent requests and maintain accurate documentation.
About Us
Majestic Cookware is a partnership-stage consumer goods company factory based in Gujranwala, Pakistan. The business operates in the cookware sector, with activities spanning production, quality control, packaging and local distribution. Work is ba
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