What you’ll be doing

Company: StaffShore

Overview:

A remote Customer Support Representative role supporting international client projects via phone, chat, and email. Provide professional, patient, and accurate customer service across industries such as e-commerce, SaaS, retail, and professional services. Follow client procedures and escalate as needed.

Key Responsibilities:

Handle inbound and outbound customer communication via phone, chat, and email.
Respond to customer inquiries with clarity, accuracy, patience, and professionalism.
Document customer interactions, tickets, notes, and updates in the assigned support system.
Follow client guidelines, scripts, and standard operating procedures.
Escalate complex issues to the appropriate team member or client contact.
Maintain product, service, and process knowledge based on client requirements.
Coordinate with internal team members or client contacts.

What we’re looking for

Must-have:

Excellent spoken and written English.
Confident handling phone, chat, and email communication.
Comfortable using Google Workspace and Microsoft Office.
Dependable and able to work independently in a remote setting.
Prior customer service, call center, or client-facing experience (1 year preferred).

Preferred / Nice to have:

Experience with support tools such as Zendesk, Freshdesk, Help Scout, Intercom, or similar platforms.
Familiarity with collaboration and task tools such as Slack, Asana, Trello, or similar platforms.
Strong problem-solving skills and attention to detail.

StaffShore

Outsourcing/Offshoring · Lahore, Pakistan

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About Us

StaffShore is an outsourcing and remote support company that helps U.S.-based businesses stay organized through reliable administrative, marketing, customer support, CRM, and operations services. We deliver structured remote support through Pakist