Customer Support Representative
- location_onLahore
- work_outlineFull Time
- scheduleOn Rotation
The essentials
- Experience2 Years
- Career levelNon-Managerial
- ShiftOn Rotation
- EducationBachelor’s degree in any discipline or equivalent customer service experience (1-2 years). Professional center training or relevant certifications are a plus.
What you’ll be doing
Company: Precise Solutions Private Limited
Location: Lahore, Pakistan (On-site)
Employment type: Full-Time
Shift: On Rotation
Salary: 30,000 - 40,000 PKR
Overview:
The Customer Support Representative will handle inbound customer inquiries for U.S.-based clients, resolve issues promptly, and maintain accurate records while delivering a positive customer experience according to client standards.
Key responsibilities include:
Location: Lahore, Pakistan (On-site)
Employment type: Full-Time
Shift: On Rotation
Salary: 30,000 - 40,000 PKR
Overview:
The Customer Support Representative will handle inbound customer inquiries for U.S.-based clients, resolve issues promptly, and maintain accurate records while delivering a positive customer experience according to client standards.
Key responsibilities include:
- Respond to customer inquiries via phone, email and chat.
- Troubleshoot routine account, billing, and service issues.
- Document interactions and updates in the CRM accurately.
- Meet productivity and quality KPIs (AHT, first-contact resolution, CSAT).
- Follow scripts, SOPs and quality checklists consistently.
- Participate in training, feedback sessions and process improvement activities.
What we’re looking for
Must-have:
- Excellent verbal and written English with clear American English pronunciation and professional tone.
- Customer-focused attitude, empathy, and strong problem-solving skills.
- Familiarity with Zendesk, Freshdesk or comparable ticketing tools; ability to learn client-specific platforms quickly.
- Proficient computer skills: MS Office, web browsers, typing accuracy, ability to navigate multiple applications.
- Ability to follow scripts, SOPs and quality checklists consistently.
- Time management, attention to detail, ability to meet KPIs (AHT, first-contact resolution, CSAT).
- Willingness to participate in training and teamwork activities.
Perks & benefits
- check_circleCommunication
- check_circleLeaves
- check_circleSports and Entertainment
About the employer
Precise Solutions Private Limited arrow_forward
Outsourcing/Offshoring · Lahore, Pakistan
About Us
We are a growing customer support company providing high-quality services to U.S.-based clients. We believe in professionalism, teamwork, and continuous growth. Join our dynamic team to build your career in a supportive work environment with train
star Employee reviews
Worked here? Your insights help others make better career decisions.
rate_reviewShare your experienceExplore
Where to next?
Pick up this job's thread — same company, category, city or schedule