Verifier
- location_onIslamabad
- work_outlineFull Time
The essentials
- Experience2 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor's degree in Business, Communications, IT or equivalent experience in BPO/telecom verification roles; relevant short courses or certifications in customer service or data handling are a plus.
What you’ll be doing
Company: Automate BPO (telecommunications-focused)
Location: Islamabad, Pakistan (on-site)
Employment type: Full-Time, Morning Shift
Role summary:
Validate customer information, confirm account activities, and ensure data accuracy across CRM and billing systems for telecom clients. Perform phone- and message-based verifications, reconcile records across systems, document outcomes, escalate discrepancies to operations or technical teams, maintain audit trails, and meet productivity and quality KPIs while following client security and data protection requirements.
Key responsibilities:
Location: Islamabad, Pakistan (on-site)
Employment type: Full-Time, Morning Shift
Role summary:
Validate customer information, confirm account activities, and ensure data accuracy across CRM and billing systems for telecom clients. Perform phone- and message-based verifications, reconcile records across systems, document outcomes, escalate discrepancies to operations or technical teams, maintain audit trails, and meet productivity and quality KPIs while following client security and data protection requirements.
Key responsibilities:
- Verify customer identity, account details, and transaction records against source documents and CRM entries.
- Conduct outbound and inbound verifications via phone and messages using approved scripts and compliance guidelines.
- Compare and reconcile data from multiple systems (CRM, billing, provisioning) and flag discrepancies for escalation.
- Document verification outcomes, update case records accurately, and maintain audit trails for quality reviews.
- Collaborate with operations, technical support, and quality assurance to resolve verification exceptions.
- Meet daily productivity and quality targets and adhere to data protection and client-specific security requirements.
What we’re looking for
Must-have:
Preferred:
- 2+ years experience in verification, BPO, telecom verification, or related roles.
- Strong attention to detail; ability to spot discrepancies in customer and billing data.
- Experience using CRM or ticketing systems to record/update verification outcomes.
- Proficient verbal communication for phone-based verifications and clear written case notes.
- Basic computer skills: MS Office (Excel, Word) and familiarity with web-based portals.
- Ability to follow scripts, compliance checklists, and quality standards consistently.
- Time management and ability to meet productivity and quality KPIs in a BPO environment.
- Analytical mindset to reconcile information from multiple sources and escalate appropriately.
Preferred:
- Prior exposure to telecom processes or billing verification.
- Short courses or certifications in customer service or data handling.
About Us
Automate BPO LLC is a telecommunications-focused business process outsourcing company based in Islamabad, Pakistan. The company delivers outsourced support and operational services for the telecom sector, with roles that commonly involve customer-
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