Customer Sales Representative
- wifiRemote
- work_outlineFull Time
- scheduleNight Shift
- group_add100 openings
The essentials
- Experience< 1 Year
- Career levelNon-Managerial
- ShiftNight Shift
- EducationBachelor's degree in any discipline or equivalent experience in BPO/telemarketing; training or certification in sales/communication is a plus.
What you’ll be doing
About the role
Trust Communication is a business process outsourcing agency focused on outbound appointment setting for US-based clients. We operate from Pakistan and are seeking Customer Sales Representatives to join a performance-driven team that emphasizes clear communication, persistence, and measurable results. This role is ideal for candidates who want to build a long-term career in the BPO/telecommunications sector and work with US market clients.
Responsibilities
Trust Communication is a business process outsourcing agency focused on outbound appointment setting for US-based clients. We operate from Pakistan and are seeking Customer Sales Representatives to join a performance-driven team that emphasizes clear communication, persistence, and measurable results. This role is ideal for candidates who want to build a long-term career in the BPO/telecommunications sector and work with US market clients.
Responsibilities
- Handle outbound calls to prospective customers following client scripts and campaign objectives.
- Qualify leads and set appointments for client sales teams, accurately documenting outcomes in CRM.
- Achieve daily and weekly KPIs including volume, conversion rates, and appointment targets.
- Maintain professional US-market phone etiquette and adapt messaging to different customer segments.
- Provide timely feedback on campaign performance and customer objections to campaign managers.
- Update and maintain accurate records of interactions, dispositions, and scheduling details in the CRM.
- Participate in training sessions to continuously improve product knowledge, objection handling, and sales techniques.
What we’re looking for
Required skills
- Proven outbound experience in appointment setting, telemarketing, or telesales campaigns.
- Strong verbal communication and active listening skills with clear English pronunciation suitable for US-bound calls.
- Comfortable following scripts and adapting language to handle objections and close appointment requests.
- Familiarity with CRM systems (e.g., HubSpot, Salesforce, or similar) for logging interactions and scheduling appointments.
- Basic computer skills: MS Office, web-based dashboards, and typing accuracy for notes.
- Ability to meet measurable KPIs: volume, connect rate, and appointments set.
- Resilience, punctuality, and ability to work in a fast-paced target-driven environment.
- Team player with willingness to participate in ongoing coaching and quality audits.
Perks & benefits
- check_circleCommunication
- check_circleLeaves
About Us
First Communications is a outbound communications agency specializing in appointment setting . We partner with clients across the United States to deliver high-quality, results-driven customer engagement. Our team is built on strong communication
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