Operations Coordinator
- location_onKarachi
- work_outlineFull Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree in Business Administration, Operations Management, Computer Science, or related field; or equivalent 2+ years of relevant experience in IT/managed services operations.
What you’ll be doing
Company: The Wise Services, Karachi
Overview:
The Wise Services is a Karachi-based IT services company delivering managed services and operational support across Pakistan. We are seeking an Operations Coordinator for Control to ensure smooth day-to-day operations of control processes, documentation, and cross-functional coordination between operations, IT, and client-facing teams. The role reports to the Operations Manager and is based in our Karachi office.
Key responsibilities include:
Overview:
The Wise Services is a Karachi-based IT services company delivering managed services and operational support across Pakistan. We are seeking an Operations Coordinator for Control to ensure smooth day-to-day operations of control processes, documentation, and cross-functional coordination between operations, IT, and client-facing teams. The role reports to the Operations Manager and is based in our Karachi office.
Key responsibilities include:
- Coordinate and monitor operational control activities to ensure compliance with internal procedures and client SLAs.
- Maintain and update operational control documentation, logs, and dashboards; implement version control and access procedures.
- Act as the primary point of contact for operational incidents: log issues, escalate to technical teams, and track resolution until closure.
- Schedule and facilitate regular control reviews, status meetings, and post-incident reviews with stakeholders.
- Assist in process improvement initiatives by collecting performance data, identifying bottlenecks, and proposing corrective actions.
- Support onboarding of new control processes and train staff on operational checklists and compliance.
What we’re looking for
- Proven coordination and operational monitoring experience in IT services or managed services environments.
- Strong documentation skills; familiarity with maintaining logs, SOPs, and version control.
- Incident management and escalation experience; ability to track issues through to resolution.
- Proficiency with MS Office suite, particularly Excel for data analysis and reporting; familiarity with dashboards or BI tools is a plus.
- Excellent verbal and written communication skills in English for stakeholder updates and report writing.
- Ability to run meetings, prepare agendas, and produce concise minutes and action trackers.
- Analytical mindset with experience in basic process improvement techniques (root cause analysis, trend monitoring).
- Organizational skills and ability to prioritize multiple tasks under tight deadlines.
Perks & benefits
- check_circleIncentive Bonus
- check_circleLeaves
About the employer
The Wise Services arrow_forward
Information Technology and Services · Karachi, Pakistan
About Us
The Wise Services is a technology company focused on delivering modern IT solutions and software services. The company specializes in developing digital systems and technology-driven platforms that help businesses improve efficiency and adapt to e
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