Debt Collection Officer
- location_onKarachi
- work_outlineFull Time
The essentials
- Experience1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationBachelor’s degree in Business Administration, Finance, Commerce, or a related field, or equivalent experience in debt collection, banking, financial services, or customer account recovery. Relevant training or certification in collections or credit contro
What you’ll be doing
IBS Business Solution Pvt Ltd is a Karachi-based debt collection and recovery agency supporting businesses across the UAE. The company handles commercial collections, consumer debt recovery, and cross-border debt management through professional, ethical, and relationship-focused practices.
We are seeking a Debt Collection Officer to manage assigned accounts, communicate with customers, and support timely recovery while protecting client relationships and complying with approved procedures.
We are seeking a Debt Collection Officer to manage assigned accounts, communicate with customers, and support timely recovery while protecting client relationships and complying with approved procedures.
- Contact customers through approved communication channels to discuss overdue balances and payment options.
- Review account records, verify outstanding amounts, and maintain accurate collection notes.
- Negotiate practical repayment arrangements within company guidelines and document commitments.
- Follow up on promised payments, monitor account status, and escalate complex or disputed cases.
- Coordinate with internal teams and provide clear updates on recovery progress and account outcomes.
- Handle customer interactions professionally, respectfully, and confidentially.
What we’re looking for
- Practical knowledge of debt collection, credit control, payment follow-up, and account recovery procedures.
- Strong verbal and written communication skills for handling sensitive customer conversations.
- Ability to review account statements, identify discrepancies, and explain balances clearly.
- Confident negotiation skills for arranging realistic payment plans within approved policies.
- Accurate record keeping, case documentation, follow-up scheduling, and status reporting.
- Professional judgment when handling disputes, complaints, escalations, and confidential information.
- Comfort using spreadsheets, customer databases, collection systems, and standard office software.
- Resilience, attention to detail, target orientation, and adherence to ethical recovery practices.
Perks & benefits
- check_circleCommunication
- check_circleIncentive Bonus
- check_circleLife Insurance
- check_circleMedical
- check_circleSports and Entertainment
About Us
We are a Pakistan-based debt collection and recovery agency with more than 10 years of extensive experience in the UAE debt collection industry. Our team specializes in helping businesses recover outstanding payments efficiently, professionally, a
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