Final Expense (Insurance)
- location_onKarachi
- work_outlineFull Time
- scheduleNight Shift
- group_add10 openings
The essentials
- Experience< 1 Year
- Career levelNon-Managerial
- ShiftNight Shift
- EducationIntermediate or Bachelor’s degree preferred; equivalent customer service, telesales, center, or insurance-related experience considered. Experience: less than 1 year. Strong spoken English and Urdu communication skills required.
What you’ll be doing
Cass Group Solutions is hiring professionals to join its Final Expense Team in Karachi. This full-time, on-site role supports customer outreach and sales activities for final expense insurance solutions in an outsourcing and offshoring environment.
Key responsibilities
Key responsibilities
- Communicate professionally with prospective customers through assigned campaigns.
- Explain final expense insurance concepts, eligibility information, and available options accurately.
- Ask effective discovery questions, identify customer needs, and qualify prospects.
- Handle objections respectfully and guide interested customers toward the next step.
- Record outcomes, customer information, and follow-up actions in company systems.
- Meet assigned activity, quality, attendance, and conversion targets.
- Follow approved scripts, compliance procedures, data-protection standards, and escalation processes.
- Collaborate with team leaders and colleagues to improve customer experience and campaign results.
What we’re looking for
- Clear, confident, and professional verbal communication in English and Urdu.
- Basic understanding of consultative selling, lead qualification, objection handling, and follow-up.
- Ability to explain product information simply and listen carefully to customer needs.
- Comfort working with targets, structured processes, quality standards, and performance metrics.
- Accurate data entry and consistent use of customer relationship management or center systems.
- Professional telephone etiquette, patience, persuasive communication, and sound judgment.
- Ability to maintain confidentiality and follow approved compliance and documentation procedures.
- Basic computer literacy, including email, web-based tools, and standard office applications.
- Reliable attendance, teamwork, adaptability, and willingness to learn insurance-related processes.
Perks & benefits
- check_circleHealth Insurance
- check_circleIncentive Bonus
- check_circleLeaves
- check_circleSports and Entertainment
- check_circleTransport
Company Overview:
CASS GROUP SOLUTIONS (CGS) is the premier provider of Business Process Outsourcing services, offering value-added services to DENTIST in the USA, CGS provides a gamut of services that include; phone verification, patient appointment, data entry, virt
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