English-Speaking Customer Service Agent
- wifiRemote
- work_outlineFull Time
- scheduleOn Rotation
- group_add2 openings
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftOn Rotation
- EducationMinimum 1 year relevant customer service experience. Proven experience dealing directly with UK customers/clients – mandatory. 10/10 English proficiency across speaking, listening, reading and writing. Previous telephone-based customer service experience.
What you’ll be doing
Octo Logistics is looking for a highly professional English-Speaking Customer Service Agent to support UK customers.
10/10 English is mandatory across speaking, listening, reading and writing. You must have previous experience dealing directly with UK customers/clients. You will handle customer calls, messages and enquiries, assist with bookings and deliveries, resolve issues, follow company procedures and provide a consistently professional customer experience.
Remote working requirements
Business operates 7am–10pm UK time. You must be flexible to work any 9-hour shift allocated between those hours: 7am–4pm, 9am–6pm or 1pm–10pm. These requirements are mandatory and non-negotiable.
10/10 English is mandatory across speaking, listening, reading and writing. You must have previous experience dealing directly with UK customers/clients. You will handle customer calls, messages and enquiries, assist with bookings and deliveries, resolve issues, follow company procedures and provide a consistently professional customer experience.
Remote working requirements
- Remain connected to Google Meet throughout your shift.
- Keep your camera on.
- Keep your microphone on and unmuted.
- Keep your working screen shared.
- Remain immediately available to the team.
- Have a quiet workspace, suitable computer, noise-cancelling headset, reliable home broadband, backup mobile internet and backup power supply.
Business operates 7am–10pm UK time. You must be flexible to work any 9-hour shift allocated between those hours: 7am–4pm, 9am–6pm or 1pm–10pm. These requirements are mandatory and non-negotiable.
What we’re looking for
- 10/10 spoken, listening, reading and written English – mandatory.
- Previous experience dealing directly with UK customers/clients – mandatory.
- Excellent telephone manner and professional communication skills.
- Strong customer service and problem-solving ability.
- Ability to communicate confidently with different types of customers.
- Ability to follow procedures accurately and pay close attention to detail.
- Ability to take ownership of customer enquiries.
- Comfortable working in a fast-paced environment.
- Must meet all mandatory remote-working and equipment requirements stated in the job description.
Perks & benefits
- check_circleIncentive Bonus
About the employer
Octo Logistics arrow_forward
Logistics and Supply Chain · Manchester, United Kingdom
About Us
Octo Logistics began as a delivery company specializing in oversized items, filling a gap in the market for cumbersome deliveries. Since opening our doors, we have evolved and expanded into much more. Today, Octo proudly offers full-service fulfil
star Employee reviews
Worked here? Your insights help others make better career decisions.
rate_reviewShare your experienceExplore
Where to next?
Pick up this job's thread — same company, category, city or schedule