Klaviyo Expert And Experience As A Customer Success Manager
- Remote
- Full Time
- Night Shift
- 10 openings
The essentials
- Experience4 Years
- Career levelNon-Managerial
- ShiftNight Shift
- EducationBachelor’s degree in Marketing, Business, Communications, or a related field preferred, with equivalent practical experience considered. Demonstrated Klaviyo expertise and customer success, account management, or client support experience are required.
What you’ll be doing
About the role
Hire VA Staff is seeking a Klaviyo Expert with Customer Success Management experience to support clients and service-based small businesses through effective email marketing operations and responsive account management.
This remote role combines hands-on Klaviyo execution with relationship building, campaign performance analysis, and proactive customer support. The successful candidate will help clients use Klaviyo to engage their audiences, improve retention, and streamline communication while ensuring a dependable virtual support experience.
Responsibilities
Hire VA Staff is seeking a Klaviyo Expert with Customer Success Management experience to support clients and service-based small businesses through effective email marketing operations and responsive account management.
This remote role combines hands-on Klaviyo execution with relationship building, campaign performance analysis, and proactive customer support. The successful candidate will help clients use Klaviyo to engage their audiences, improve retention, and streamline communication while ensuring a dependable virtual support experience.
Responsibilities
- Set up, manage, and optimize Klaviyo email campaigns, flows, segments, forms, and subscriber lists.
- Monitor campaign performance, interpret key metrics, and recommend practical improvements to engagement and conversions.
- Manage customer accounts, understand business needs, and provide timely, professional support.
- Coordinate onboarding, explain platform functionality, and help clients adopt effective email marketing processes.
- Maintain accurate records, document activities, and communicate priorities, progress, and issues clearly.
- Identify customer concerns early, resolve routine problems, and escalate complex technical or strategic matters appropriately.
What we’re looking for
- Practical expertise with Klaviyo campaigns, automated flows, segmentation, signup forms, templates, and list management.
- Customer success or account management experience, including onboarding, retention support, issue resolution, and client communication.
- Ability to analyze email metrics such as delivery rate, open rate, click-through rate, revenue attribution, and unsubscribe trends.
- Understanding of email marketing best practices, customer journeys, personalization, testing, and performance optimization.
- Strong written and verbal communication with the ability to explain technical processes clearly to non-technical clients.
- Excellent organization, follow-through, documentation, and time-management skills in a remote environment.
- Comfort working independently with virtual teams, shared task systems, and multiple client priorities.
About Us
In today’s fast-paced landscape, every entrepreneur, professional, and business owner needs a reliable partner to manage the intricacies of their business. At Hire VA Staff, we specialize in providing top-notch Virtual Employees for pro
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