Customer Support Representative
- location_onLahore
- work_outlineFull Time
The essentials
- Experience1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationIntermediate degree or equivalent practical experience in customer service, communications, business, or a related field. Prior experience supporting customers through digital channels is preferred. One year of experience.
What you’ll be doing
SANSA is a skincare and wellness brand based in Lahore. The Customer Support Representative will provide thoughtful, accurate, and timely assistance across customer interactions.
Responsibilities
Employment Details
Full-time, on-site position in Lahore, Pakistan.
Morning shift.
Salary: PKR 35,000–40,000.
Career level: Manager (Manager/Supervisor).
Responsibilities
- Respond to customer questions through digital support channels in a professional and friendly manner.
- Provide clear information about products, usage guidance, order status, delivery, payments, and returns according to company policies.
- Record customer interactions, complaints, resolutions, and follow-up actions accurately.
- Coordinate with order processing, logistics, and internal teams to resolve issues efficiently.
- Identify recurring customer concerns and share useful feedback with supervisors and relevant teams.
- Maintain service quality, response-time standards, and a consistent brand voice in every interaction.
Employment Details
Full-time, on-site position in Lahore, Pakistan.
Morning shift.
Salary: PKR 35,000–40,000.
Career level: Manager (Manager/Supervisor).
What we’re looking for
- Strong written and verbal communication skills in English and Urdu.
- Customer-focused approach with patience, empathy, and professional judgment.
- Ability to understand customer needs, troubleshoot routine issues, and explain information clearly.
- Comfort using chat, email, order-management systems, spreadsheets, and basic customer records.
- Accurate data entry and careful documentation of orders, complaints, and resolutions.
- Ability to manage multiple conversations, prioritize tasks, and follow up within agreed timelines.
- Good coordination skills for working with delivery, sales, and operations teams.
- Interest in skincare, wellness, and consumer products is an advantage.
About Us
SANSA is a fast-growing Pakistani skincare and wellness brand based in Lahore, known for our flagship product, SANSA L-Glutathione Effervescent Tablets. Trusted by thousands of customers with a 4.4/5 rating across 200+ reviews, we're on a miss
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