Call Centre Agents
- location_onKarachi
- work_outlineFull Time
- scheduleNight Shift
The essentials
- Experience< 1 Year
- Career levelEntry Level
- ShiftNight Shift
- EducationIntermediate or higher education preferred. Equivalent communication ability and customer service potential will also be considered. Fresh graduates and candidates without prior centre experience may apply, as training is provided.
What you’ll be doing
Qubik International is hiring call centre agents for its Karachi team in Gulberg Block 17. This is an on-site night-shift opportunity for candidates who can communicate confidently in English and provide professional support to customers. Freshers are welcome, and structured training will be provided.
The role offers a fixed basic monthly salary with performance-based commission and opportunities for professional growth. Agents will represent the company in customer interactions and are expected to maintain a helpful, courteous, and results-oriented approach.
The role offers a fixed basic monthly salary with performance-based commission and opportunities for professional growth. Agents will represent the company in customer interactions and are expected to maintain a helpful, courteous, and results-oriented approach.
- Handle inbound and outbound customer interactions professionally.
- Understand customer needs, provide accurate information, and resolve routine concerns.
- Record customer details, interactions, and follow-up actions accurately.
- Meet assigned quality, productivity, attendance, and performance targets.
- Follow approved procedures, escalation guidelines, and service standards.
- Work collaboratively with supervisors and team members during the night shift.
What we’re looking for
- Strong spoken and written English communication skills.
- Clear pronunciation, active listening, and confident telephone etiquette.
- Customer-focused attitude with patience and professional behavior.
- Ability to ask relevant questions, understand concerns, and provide suitable responses.
- Basic computer literacy and accurate data entry skills.
- Ability to use handling systems, customer records, and standard office applications after training.
- Strong attention to detail when documenting interactions.
- Ability to meet performance targets in a fast-paced centre environment.
- Reliable attendance and willingness to work regular night shifts.
- Freshers with a positive attitude and willingness to learn are encouraged to apply.
Perks & benefits
- check_circleIncentive Bonus
- check_circleLeaves
About Us
WE ARE HIRING!
Qubik International is looking for Call Center Agents to join our team!
Location: Gulberg Block 17, Karachi
Position: Call Center Agent
Shift: Night Shift
Salary: Fixed Basic Salary 30K + Commission uotp 7
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