Velorexa Academy
Verified
Call Operator
- Remote
- Full Time
The essentials
- Experience< 1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationIntermediate education or equivalent practical experience in customer service, call handling, or learner support. Strong spoken English and demonstrated ability to communicate clearly and professionally are essential; relevant telephone support training i
What you’ll be doing
Velorexa Academy is an international online English language academy offering personalized one-to-one lessons in speaking, communication, pronunciation, grammar, vocabulary, and fluency. We are seeking a dependable Call Operator to support learner enquiries and help prospective students understand our practical English programs.
In this remote role, you will communicate with learners and prospective students, respond to routine questions, and connect people with the appropriate program or team member. Clear, courteous communication and accurate follow-through are important to delivering a welcoming experience.
This position is based in Karachi and is offered as a remote role. The ideal candidate is comfortable speaking with a range of learners, listens carefully, and can represent an online education service with patience and professionalism.
In this remote role, you will communicate with learners and prospective students, respond to routine questions, and connect people with the appropriate program or team member. Clear, courteous communication and accurate follow-through are important to delivering a welcoming experience.
- Handle incoming and outgoing calls with prospective and current learners in a professional, friendly manner.
- Provide accurate information about available English programs and the personalized online learning experience.
- Understand callers’ needs, record relevant enquiry details, and direct complex questions to the appropriate team member.
- Follow up on enquiries as assigned and maintain timely, organized call records.
- Use approved communication processes while protecting learner information.
- Share recurring questions or feedback with the team to help improve learner support.
This position is based in Karachi and is offered as a remote role. The ideal candidate is comfortable speaking with a range of learners, listens carefully, and can represent an online education service with patience and professionalism.
What we’re looking for
- Confident, courteous telephone communication and clear spoken English.
- Active listening, conversational fluency, and the ability to explain information simply.
- Strong customer-service skills, patience, empathy, and a learner-focused approach.
- Ability to ask relevant questions, identify caller needs, and route enquiries appropriately.
- Accurate note-taking and organized maintenance of call and follow-up records.
- Professional handling of learner information and attention to confidentiality.
- Reliable time management, punctuality, and consistent follow-through.
- Comfort using a computer, internet calling tools, and basic digital record-keeping systems.
- Ability to work independently in a remote setting and collaborate with an online team.
About Us
Velorexa Academy is an international online English language academy dedicated to helping learners improve their English speaking, communication, pronunciation, grammar, vocabulary, and fluency through personalized one-to-one online lessons.
Employee reviews
Worked here? Your insights help others make better career decisions.
Share your experienceExplore
Where to next?
Pick up this job's thread — same company, category, city or schedule
Hiring for a role like this?
Post a job free — AI writes the ad and screens every applicant
Post a job free