Bali Tech
Verified
Customer Service Representative
- Rawalpindi
- Full Time
The essentials
- Experience< 1 Year
- Career levelEntry Level
- ShiftMorning Shift
- EducationIntermediate education or equivalent is preferred. Candidates with strong English communication skills and relevant customer service or call center experience are encouraged; fresh candidates with excellent communication ability may also be considered.
What you’ll be doing
Bali Tech is expanding its BPO and call center team in Rawalpindi, Pakistan, and is seeking a professional Customer Service Representative. This full-time, on-site role suits motivated, communication-oriented candidates who can assist clients confidently and contribute to a positive service experience. Experienced candidates are encouraged to apply; fresh candidates with excellent communication skills may also be considered.
Responsibilities include:
The successful candidate will demonstrate reliability, a professional attitude, and composure in a client-facing environment. This position is based at Bali Tech’s Rawalpindi workplace and is not a remote role.
Responsibilities include:
- Respond to customer questions and concerns professionally through assigned call center channels.
- Listen carefully to understand client needs and provide clear, accurate information.
- Communicate in English with confidence, courtesy, and a customer-focused approach.
- Record customer interactions and maintain accurate, organized service notes.
- Follow company procedures and escalate complex issues to the appropriate team.
- Work collaboratively with colleagues to support service quality and team targets.
The successful candidate will demonstrate reliability, a professional attitude, and composure in a client-facing environment. This position is based at Bali Tech’s Rawalpindi workplace and is not a remote role.
What we’re looking for
- Strong spoken English and clear, professional verbal communication.
- Active listening and the ability to understand customer needs.
- Confident, courteous communication with clients in a call center setting.
- Customer service mindset, patience, and a respectful approach to concerns.
- Ability to explain information clearly and respond appropriately to questions.
- Accurate note-taking and attention to detail when documenting interactions.
- Professional conduct, dependability, and a positive attitude.
- Ability to follow processes, handle routine inquiries, and escalate issues when needed.
- Teamwork and willingness to learn in a fast-paced BPO environment.
Perks & benefits
- Incentive Bonus
- Medical
- Transport
About Us
From 7 People to 900+ Professionals
BALITECH was established in April 2022 with a vision, determination, and a small team of only 7 people. The company began with a single setup of 40 agents and gradually evolved through hard work, consisten
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