IT Technical Field Engineer

IT Technical Field Engineer Job in Pakistan
Ibex Global , Pakistan

1 Year
20,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Apr 7, 2016
Last Date
Jul 20, 2016

Job Description

We are looking for a self-starter IT Field Engineers in Islamabad office to deliver the desired IT customer services. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Provide IT service and customer support remotely and on customer sites via field visits
Manage all Remote/on-site software installation, level-1, level-2 troubleshooting/maintenance
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Cooperate with technical teams for all ongoing issues/activities to resolve and settle within timelines
Comprehend customer requirements and make appropriate recommendations/solutions
Build positive relationships with customers

Job Specification

At least 01 to 02 years strong IT Technical Support & Troublshooting Experience
Excellent Windows and application troubleshooting skills
Good understanding of Remote Support and usage of Team Viewer
Expertise in using Microsoft SQL Server 2005/2008 R2, Microsoft Office Suite (Outlook, Excel)
Able to work in the field and willing to Travel outstation
Bike is MUST
Proactive attitude and ability to work under stress
Prior Client Service experience in any IT organization would be an advantage
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