Team Lead - MITS Operations

Team Lead - MITS Operations Job in Pakistan
Ibex Global , Pakistan

4 Years
35,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Apr 9, 2016
Last Date
May 31, 2016

Job Description

We are looking for a self-starter, dedicated and result oriented Team Lead to deliver the desired IT customer service experience. The goal is to drive team to achieve the service success with continuous service improvements.

Responsibilities include:
Oversee, control and monitor day to day IT operational activities of the team
Provide consolidated stats/progress of all activities in progress of North Zone
Interact with client for presenting the overall progress, understand the new requirement and translate these well to his team to get the work done in the required fashion
Provide accurate, in time various reports to the client and management
Plan, organize and execute the various deployments, Implementations and upgrades
Ensuring that all the service levels and timelines are being met
Provide application level IT services and customer support remotely and on customer sites
Manage all Remote/on-site software installation, level-1, level-2, level-3 troubleshooting/maintenance
Diagnose errors or technical problems and determine proper solutions
Engage the technical teams for all ongoing issues/activities to resolve within timelines
Comprehend customer requirements and make appropriate recommendations/solutions
Build positive relationships with customers

Job Specification

Technical requirements:
At least 03 to 04 years post qualification IT Technical/Desktop Support Experience with at least 01 to 02 years supervisor/team lead experience in IT Support function of an organization
Excellent Windows and applications configuration and troubleshooting skills
Have prior experience of Remote IT Support and well versed in using Team Viewer
Expertise in using Microsoft SQL Server 2008 R2, SQL Reporting Services configuration and troubleshooting
Advance user of Microsoft Office Suite
Should have at least intermediate knowledge of Android application installation, configuration and troubleshooting

Other Skills:
Able to work in the field when required and willing to Travel/Stay outstation
Personal vehicle (at least a Bike) is MUST
Proactive attitude and ability to work under stress
Analytical thinking and problem solver
Prior IT Client Service experience in any IT organization would be an advantage
Excellent coaching, and team building skills
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