Customer Services Officer

Customer Services Officer
Pak Elektron Limited (PEL), Pakistan

Experience
2 Years
Salary
20,000 - 23,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
1 Job
Posted on
Apr 11, 2016
Last Date
Jun 11, 2016
Location(s)

Job Description

· To receive walk-in customers and handle service inquiries and problems.
· Attend customers’ telephone calls and book their complaints.
· Collect all relevant information of the customer, unit and job request.
· Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
· Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.· Inform customer in case of change in repair time, cost or extent of agreed work.
· Coordinate with workshop supervisors for delivery of unit to customer after repair.
· Complete the job card in all respects after repair and forward to Accountant for invoicing.
- Prepare and maintain necessary documents and reports.

Job Specification

Computer Skills:·
MS Office (Word, Excel, PowerPoint)

Competencies:
Communication Skills, Personal Accountability, Stress Tolerance, Interpersonal Awareness, Customer Orientation

Job Rewards and Benefits

Gratuity
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund

Pak Elektron Limited (PEL)

Electrical/Electronic Manufacturing - Lahore, Pakistan
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