Job Description
· To receive walk-in customers and handle service inquiries and problems.
· Attend customers’ telephone calls and book their complaints.
· Collect all relevant information of the customer, unit and job request.
· Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
· Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.· Inform customer in case of change in repair time, cost or extent of agreed work.
· Coordinate with workshop supervisors for delivery of unit to customer after repair.
· Complete the job card in all respects after repair and forward to Accountant for invoicing.
- Prepare and maintain necessary documents and reports.
Job Specification
Computer Skills:·
MS Office (Word, Excel, PowerPoint)
Competencies:
Communication Skills, Personal Accountability, Stress Tolerance, Interpersonal Awareness, Customer Orientation
Job Rewards and Benefits
Gratuity
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund