Customer Service Representative

Customer Service Representative
Naaptol, Pakistan

Experience
Fresh Graduate
Salary
12,000 - 15,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
5 Jobs
Posted on
Apr 13, 2016
Last Date
May 31, 2016
Location(s)

Job Description

  • Listen and respond to customers’ needs and concerns
  • Provide information about products and services
  • Take orders
  • determine charges, and oversee billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Research answers or solutions as needed
  • Refer customers to supervisors, managers, or others who can help

Job Specification

Communication skills.
Customer service representatives need strong communication skills to answer customers clearly.
They must understand and communicate information effectively in writing, by phone, or in person.

Listening skills.
Representatives must listen carefully and understand a customer’s situation in order to help them.

Patience.
Workers should be patient and polite, especially when interacting with difficult or irate customers.

Problem-solving skills.
Representatives must determine solutions to a customer’s problem.
By resolving issues effectively, representatives contribute to customer loyalty and retention.

Job Rewards and Benefits

Naaptol

Consumer Goods - Lahore, Pakistan
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