Client Service Executive
EasyCab Pakistan, Pakistan

You will be working at our customer service centre. You will greet customers handle queries and complaints in accordance with the defined customer servicing standards and SOPs of the organization

To ensure that the customer details and other relevant data is completely entered into the organization's CRM system against all calls & walk in customers and proper documentation is maintained as per established policies and procedures

To make calls to customers & follow-up with all potential customers who have shown interest in company products and services

To provide feedback to supervisors on important issues/problems cited by the customers

Taking ownership and ensuring resolution of these issues/problems to ensure customer retention

Excellent Verbal and Written Communication Skills

Good with computers and know how to use software's like Word Excel etc

Punctual and must have your own transport

Customer service experience