Call Centre Representative (Inbound/Outbound)

Call Centre Representative (Inbound/Outbound) Job in Pakistan
Nexus Technologies , Pakistan

Experience
< 1 Year
Salary
15,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
2 Jobs
Posted on
Jun 13, 2016
Last Date
Jul 22, 2016
Location(s)

Job Description

Minimum Bachelor pass. Must have good English understanding (listing and speaking), No Experience Required Passionate for converting leads/enquiries into sales. Basic Computer operating knowledge is a plus.Any previous IT company experience will be considered as plus point, but not mandatory Candidates lives in or close to Islamabad/Rawalpindi city will be given preference.
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Specification

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Problem Solving, Multi-tasking

Nexus Technologies

Information Technology and Services - Islamabad, Pakistan
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