Call Centre Representative (Inbound/Outbound) Job in Pakistan
Nexus Technologies , Pakistan

Minimum Bachelor pass. Must have good English understanding (listing and speaking), No Experience Required Passionate for converting leads/enquiries into sales. Basic Computer operating knowledge is a plus.Any previous IT company experience will be considered as plus point, but not mandatory Candidates lives in or close to Islamabad/Rawalpindi city will be given preference.

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Problem Solving, Multi-tasking