Call Center Agent

Call Center Agent
FiberTech USA, Pakistan

Experience
< 1 Year
Salary
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
good command in English
Total Vacancies
2 Jobs
Posted on
Jul 20, 2016
Last Date
Sep 20, 2016
Location(s)

Job Description

Main Job Tasks and Responsibilities :
1) Answer calls and respond to emails
2) Handle customer inquiries both telephonic-ally and by email
4) Manage and resolve customer complaints
5) Provide customers with product and service information
6) Enter new customer information into system
7) Update existing customer information
8) Process orders, forms and applications
9) Identify and escalate priority issues
10) Route calls to appropriate resource
11) Follow up customer calls where necessary
12) Document all call information according to standard operating procedures
13) Complete call logs

Job Specification

An ideal candidate must have excellent communication skills .
They must also have the ability to be flexible and creative in dealing with customers

Job Rewards and Benefits

FiberTech USA

Information Technology and Services - Lahore, Pakistan
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