Job Description
Main Job Tasks and Responsibilities :
1) Answer calls and respond to emails
2) Handle customer inquiries both telephonic-ally and by email
4) Manage and resolve customer complaints
5) Provide customers with product and service information
6) Enter new customer information into system
7) Update existing customer information
8) Process orders, forms and applications
9) Identify and escalate priority issues
10) Route calls to appropriate resource
11) Follow up customer calls where necessary
12) Document all call information according to standard operating procedures
13) Complete call logs
Job Specification
An ideal candidate must have excellent communication skills .
They must also have the ability to be flexible and creative in dealing with customers