Floor Incharge (Customer Service)
R&I Electrical Appliances, Pakistan
Experience
3 Years
Salary
25,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduation
Total Vacancies
1 Job
Posted on
Aug 2, 2016
Last Date
Aug 6, 2016
Location(s)
Job Description
Attend calls through CRM and register complaints in ERP Software ·
To Co-ordinate with concerned service centers and resolve their issues·
Email Queries of Customer to Manager and Service Center Incharge·
To prepare monthly incentive report of their respective service centers staff·
To verify T-A/D-A claims of technicians·
To answer the customer queries ·
Prepare different report from software·
Follow up on pending complaints/delayed repair cases and ready for delivery units·
To call on ready for delivery complaint ·
To Co-ordinate with concerned service centers and resolve their issues·
Email Queries of Customer to Manager and Service Center Incharge·
To prepare monthly incentive report of their respective service centers staff·
To verify T-A/D-A claims of technicians·
To answer the customer queries ·
Prepare different report from software·
Follow up on pending complaints/delayed repair cases and ready for delivery units·
To call on ready for delivery complaint ·
Job Specification
- Communication skills
- Customer service focus
- Supervisory skills
- Problem analysis and problem-solving
- Decision-making
- Planning and organizing
- Initiative
Job Rewards and Benefits
Gratuity
Health Insurance
Leaves
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