Result oriented and self-driven IT Engineers are urgently required to deliver the IT customer services willing to travel in the Field . The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Provide IT services and customer support remotely and on customer sites
Remote/on-site software installation, level-1, level-2 troubleshooting/maintenance
Diagnose errors or technical problems and determine proper solutions with minimum production downtime
Coordinate with technical teams for all ongoing issues/activities to resolve within agreed timeline
Comprehend customer requirements and make appropriate recommendations/solutions
Build positive relationships with customers