Customer Services Representative

Customer Services Representative Job in Pakistan
Cool Point (Pvt.) Ltd. , Pakistan

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1 Year
15,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
2 Jobs
Posted on
Aug 9, 2016
Last Date
Nov 30, 2016

Job Description

  • Receive inbound calls from current and potential customers.
  • Answer questions about the product details.
  • Assist customers with any issues experienced with website and escalate any issues to management appropriately.
  • Meet Quality Assurance Requirements and other key performance metrics.

Job Specification

  • Excellent verbal communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to learn and navigate new software quickly
  • Previous telesales experience a plus, but not required

Cool Point (Pvt.) Ltd.

Information Technology and Services - Lahore, Pakistan