Customer Services Representative
Cool Point (Pvt.) Ltd., Pakistan
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
FA/BA
Total Vacancies
2 Jobs
Posted on
Aug 9, 2016
Last Date
Nov 30, 2016
Location(s)
Job Description
- Receive inbound calls from current and potential customers.
- Answer questions about the product details.
- Assist customers with any issues experienced with website and escalate any issues to management appropriately.
- Meet Quality Assurance Requirements and other key performance metrics.
Job Specification
- Excellent verbal communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to learn and navigate new software quickly
- Previous telesales experience a plus, but not required
Information Technology and Services - Lahore, Pakistan