Manager Customer Support Department
Softech Microsystems, Pakistan

• Lead the team of Customer support
• Answering questions and provides assistance to potential and current customers
• Scheduling routing as per clients’ requirements/Complains on daily bases
• Coordinating and properly answer clients on e-mail regarding complains
• Responsible to maintain Daily Report of Sales and Performance
• Executing customer support Calls which will result in maximizing sale-in percentages
• Answering clients’ inquiries
• Up-selling and cross-selling while discussing the offered product with all customers
• Meeting or exceeding monthly / quarterly / annual customer support team goals
• Demonstrating excellent oral and written communication skills
• Using knowledge base / training material to resolve Customers concerns
• Cold Calling to Corporate Clients
• Follow up the leads
• Working in a professional environment with a professional attitude
• Must Be committed to the work
• Must have quality to gain the work load

• Leadership Skills
• Sales, Marketing, Customer Support
• Fluency in written & spoken English language
• Capability to understand and follow the procedures and advises of customers accordingly
• Patience and anger management skills

Job Rewards and Benefits