Customer Support Representative

Customer Support Representative Job in Pakistan
Softech Microsystems , Pakistan

2 Years
20,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
BBA / BPA / BE or other relevant degree
Total Vacancies
1 Job
Posted on
Aug 11, 2016
Last Date
Aug 31, 2016

Job Description

It’s a career oriented job and incumbent would be responsible for:
Sales (SLA, Renewals, PABX)
Answers questions and provides assistance to potential and current customers
Up-selling and cross-selling while discussing the offered product with all customers
Meeting or exceeding monthly / quarterly / annual customer support team goals
Demonstrating excellent oral and written communication skills
Using knowledge base / training material to resolve customers’ concerns
Follow up the leads
Working in a professional environment with a professional attitude
Must be Committed regarding the work
Must have quality to gain the work load ·
Must be willing to go outside to conduct meeting with clients

Job Specification

  • Excellent written & verbal communication skills
  • Capability to understand and follow the procedures and advise customers accordingly
  • Patience and anger management skills

Softech Microsystems

Computer & Network Security - Karachi, Pakistan
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