IT Helpdesk Support Assistant assists IT administrators of company in identifying and solving problems related to Hardware, software & networking and other items via telephone and remote desktop support.
Essential Duties:- Interact with employees to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
- Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
- Escalate problems and requests according to established procedures.
- Research end-user problems to determine root cause.
- Maintain accountability and ownership of issue/request tickets.
- Provide proactive end-user management notification of problems.
- Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
- Participate in training required to develop and maintain skills necessary to support end-users.
- Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
- Provide the support for Panda Antivirus installation and troubleshooting.
Non-Essential Duties:- Maintain a high standard of business and ethical conduct with end-user and employees.
- Follow workplace and environmental, health and safety procedures and guidelines.
- Devoting your full business time, attention and energy to the company
Perform related duties assigned by management.