IT Helpdesk Support Assistant assists IT administrators of company in identifying and solving problems related to Hardware, software & networking and other items via telephone and remote desktop support. Essential Duties:
Interact with employees to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
Escalate problems and requests according to established procedures.
Research end-user problems to determine root cause.
Maintain accountability and ownership of issue/request tickets.
Provide proactive end-user management notification of problems.
Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
Participate in training required to develop and maintain skills necessary to support end-users.
Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
Provide the support for Panda Antivirus installation and troubleshooting.
Maintain a high standard of business and ethical conduct with end-user and employees.
Follow workplace and environmental, health and safety procedures and guidelines.
Devoting your full business time, attention and energy to the company
Perform related duties assigned by management.
Microsoft Windows Microsoft Office specifically outlook Basic Networking and Hardware installation knowledge