The Ideal candidate will be able to troubleshoot and identify complex software and hardware issues in the systems domain with sound knowledge of networks. Direct customer support experience is a plus. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.
Additionally, the candidate should have the: Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN. · Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop. · Ability to work Windows 2008, 2012, XP, Vista and Windows 7, 8. · Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print Servers and SQL. · Ability to setup and troubleshoot handheld devices.
Specification: The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments. Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion. Responsibilities: · Troubleshoot and resolve complex, critical, and sensitive technical support issues. · Resolve customer issues through email, phone, and remote support sessions. · Manage a personal queue of incidents by effective time management and issue prioritization. · Ensure customer satisfaction through professionalism and swift resolution. QUALIFICATIONS: · Candidate is required to have at minimum a degree in the field of Information Technology or Computer Science. · Minimum of 2 years of work experience in this field of work. · Microsoft Certifications are a major plus.