System Support Engineer Job in Pakistan Metro Consulting Grid Pvt. Ltd. , Pakistan Job

2 Years
20,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
3 Jobs
Posted on
Sep 14, 2016
Last Date
Oct 31, 2016

Job Description

The Ideal candidate will be able to troubleshoot and identify complex software and hardware issues in the systems domain with sound knowledge of networks. Direct customer support experience is a plus. Exceptional verbal and written communication, customer service, and troubleshooting skills are required for this position as well as organizational skills, high-level troubleshooting, and the ability to meet deadlines.

Additionally, the candidate should have the:
Ability to work independently in a dynamic and complex environment Set up, test, administer and troubleshoot LAN and WAN.
· Ability to setup entire IT infrastructure including Internet, Perimeter Security, Backbone servers, Remote Access, Printers and Other Peripheral Devices and Desktop.
· Ability to work Windows 2008, 2012, XP, Vista and Windows 7, 8.
· Setup and Maintain Active Directory, Exchange, IIS, SharePoint, Print Servers and SQL.
· Ability to setup and troubleshoot handheld devices.

Job Specification

The position will be supporting our ever increasing customer base, as well as our field engineers, in heterogeneous environments. Along with being an extremely technically proficient individual, this position also requires the candidate to have exceptional time management skills as incident resolution must occur in a timely fashion.

· Troubleshoot and resolve complex, critical, and sensitive technical support issues.
· Resolve customer issues through email, phone, and remote support sessions.
· Manage a personal queue of incidents by effective time management and issue prioritization.
· Ensure customer satisfaction through professionalism and swift resolution.

· Candidate is required to have at minimum a degree in the field of Information Technology or Computer Science.
· Minimum of 2 years of work experience in this field of work.
· Microsoft Certifications are a major plus.
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Jobs in Metro Consulting Grid Pvt. Ltd.

Metro Consulting Grid Pvt. Ltd.

Information Technology and Services - Islamabad, Pakistan
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