IT Field Support Engineer

IT Field Support Engineer Job in Pakistan
Ibex Global , Pakistan

2 Years
20,000 - 25,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
2 Jobs
Posted on
Sep 22, 2016
Last Date
Sep 27, 2016

Job Description

Result oriented and self-driven IT Field Engineers are urgently required to deliver the IT customer services. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Provide IT services and customer support remotely and on customer sites
Remote/on-site software installation, level-1, level-2 troubleshooting/maintenance
Diagnose errors or technical problems and determine proper solutions with minimum production downtime
Coordinate with technical teams for all ongoing issues/activities to resolve within agreed timeline
Comprehend customer requirements and make appropriate recommendations/solutions
Build positive relationships with customers

Job Specification

Technical requirements:
At least 01 to 02 years hand on experience in IT Support role
Proficiency in Installation/Troubleshooting Windows and various application software
Familiar with Web Server installation/configuration and troubleshooting (IIS)
Working knowledge of Remote Support and usage of Team Viewer
Expertise in using Microsoft SQL Server 2008 R2 (DB Creation, Backup/Restore, User Addition, Password change etc.)
SQL Reporting Services (Configuration, Report schedule, upload etc.)
Basic to Intermediate SQL Server troubleshooting
Familiar to SQL queries, Stored Procedures
Expert in using Microsoft Office Suite (Outlook, Excel)
Have functional knowledge of Android, APK installation/configuration

Other requirements:
Able to work in the field and willing to Travel outstation
Basic Networking skills (Modem configuration, IP addressing, File Sharing etc. over a Work-group)
Bike is MUST
Proactive attitude and ability to work under stress
Prior Client Service experience in any IT organization would be an advantage
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