We are looking for Support Engineer to assists IT administrators of client companies in identifying and solving problems related to Desktop, Servers, Notebook, Video conferencing, Projectors, Networks & software and other items;
- Interact with Customers to provide problem resolution via visit, telephone and remote desktop support for hardware, software, and other items.
- Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
- Escalate problems and requests according to established procedures.
- Research end-user problems to determine root cause.
- Maintain accountability and ownership of issue/request tickets.
- Provide proactive end-user management notification of problems.
- 24*7 availability to support in house and client infrastructure
- Timely/Swift response to supervisor and client
Must have some degree or certification in the field of IT or Computer Science.
Microsoft and CCNA certification as a major plus.