Job Description
Support Team Lead, Managing Support Department, Customer Support, Managing Plan of Work, Managing Support Staff Shifts and duties
Managing IT Infrastructure (Unix, Windows, VPS, Dedicated Servers)
Providing technical support for Level 3 issues via helpdesk tickets and providing support and trainings for support team.
Managing Windows Unix servers and services (Apache/IIS), cPanel, Parallel Plesk, MS SQL, MySQL, Mail Servers, DNS, SolusVM, Xen, OpenVZ, KVM.
Data center management, hardware purchase, hardware troubleshot, etc.
Monitor all Windows/Linux servers for performance issues and stability concerns.
Regular application installations, configurations, troubleshooting.
Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting, VPS, Dedicated server, IT solutions.
DNS cluster management/administration.
Working with and troubleshooting all of the following, including, but not limited to: SMTP, POP, FTP, SSL, SSH, HTTP, HTTPS, Telnet, DNS, RDP.
Management of Backups, NAS drives
Document issues and associated resolutions to problems.
Dedicated, VPS servers administration
Managing SolusVM whole cluster
Experience in Cloud technologies AWS, Azure, OnApp
Managing Data center team for troubleshooting hardware, power, and bandwidth issues.
Support team management
Support team shift managements
Q-mail/Emailing servers Setup
SoulusVM Xen based Windows VPS setup
Call routing management and escalation of issues
Dedicated and VPS server setup and administration
TLS certificate installation and configurations
Managing Data center setup
Job Specification
Windows 2008/2012 Server
Mail Servers and clients.
Enthusiasm to learn
Good understanding of internet protocols under Unix platform including IMAP, POP3, SMTP,
HTTP, DNS, FTP, POP, IMAP
IIS, Apache, MySQL, MS SQL
Installation and configuration of Linux and Windows Servers
Excellent verbal and written English communication skills
Good time management skills
Good documentation skills
Linux/Windows Server/Cloud(AWS,Azure, OnApp) Certified will be given preference
Ability to work in alternate day/night shifts.