Customer Services Officer
Pak Elektron Limited (PEL), Pakistan
Job Description
• To receive walk-in customers and handle service inquiries and problems.
• Attend customers’ telephone calls and book their complaints.
• Collect all relevant information of the customer, unit and job request.
• Prepare Job Cards and provide repair time and cost estimate to customers at the time of receiving the unit or booking field complaint.
• Maintain follow-up and coordinate with workshop and field supervisor to maintain updated information on repair status.
• Inform customer in case of change in repair time, cost or extent of agreed work.
• Coordinate with workshop supervisors for delivery of unit to customer after repair.
• Complete the job card in all respects after repair and forward to Accountant for invoicing.
• Prepare and maintain necessary documents and reports.
Job Specification
Computer Skills:
- MS Office (Word, Excel, PowerPoint)
Competencies:
Communication Skills, Personal Accountability, Stress Tolerance, Interpersonal Awareness, Customer Orientation