CSR 2

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle product and service inquiries

provide pricing and delivery information

perform customer verifications

set up new customer accounts

process orders, forms, applications and requests

interpersonal skills

communication skills - verbal and written

listening skills

problem analysis and problem-solving

attention to detail and accuracy

data collection and ordering

customer service orientation