Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes and then documenting them;
Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
Identifying and developing new business through networking and courtesy and follow-up calls;
Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
Networking with existing customers in order to maintain links and promote additional products and upgrades;
Handling hardware or software problems and faults and referring on to specialist technical colleagues
Responding to tender documents, writing proposals, reports and supporting literature;
Interapersonal Skills
Personal Contacts
Software Implementiona and Support Knowledge