Call Centre Agent
Efu Life Assurance Ltd, Pakistan

To respond and resolve queries pertaining to, but not limited to Conventional and Takaful products.

To ensure that all calls are answered within the approved threshold time.

To communicate complaints and feedbacks of stakeholders to the relevant staff/ department.

To generate customers' interest in the services or products offered by the Company.

To build customer loyalty by follow-up of customer calls.

Communication and Interpersonal Skills

Patien

Patience and Effective listening

Negotiation and Persuasion

Problem Solving

Decision making

Time Management

Anger Management

Job Rewards and Benefits