Customer Service Executive

Customer Service Executive Job in Pakistan
R&I Electrical Appliances , Pakistan

Experience
2 Years
Salary
18,000 - 20,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
B.COM
Total Vacancies
1 Job
Posted on
Nov 29, 2016
Last Date
Dec 29, 2016
Location(s)

Job Description

1. Attend calls through CRM and register complaints in ERP Software ·
2. To Co-ordinate with concerned service centers and resolve their issues·
3. Email Queries of Customer to Manager and Service Center Incharge·
4. To answer the customer queries ·
5. Prepare different report from software·
6. Follow up on pending complaints/delayed repair cases and ready for delivery units·
To call on ready for delivery complaint ·

Job Specification

Communication skills

Customer service focus

Supervisory skills

Problem analysis and problem-solving

Decision-making

Planning and organizing

Initiative

R&I Electrical Appliances

Electrical/Electronic Manufacturing - Karachi, Pakistan
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