Customer Care Executive
Blueeast- Orient Group of Companies, Pakistan
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
Bachelor
Total Vacancies
2 Jobs
Posted on
Nov 29, 2016
Last Date
Dec 29, 2016
Location(s)
Job Description
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- To take responsibility for being the first point of contact for all callers and ensuring that a high quality of service is delivered at all times.
- To ensure that all calls are dealt promptly and in line with agreed standards and targets.
- To establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of the company’s performance standards and the business objectives.
Job Specification
- Customer Service Skills, Communication Skills, Negotiation Skills.
- MS Word, MS excel & Email Coordinator
- Patience. If you don't see this near the top of a customer service skills list, you should just stop reading. .
- Attentiveness. .
- Clear Communication Skills. .
- Knowledge of the Product. .
- Ability to Use "Positive Language" .
- Acting Skills. .
- Time Management Skills. .
- Ability to "Read" Customers.
Job Rewards and Benefits
Health Insurance
Incentive Bonus
Leaves
Provident Fund
Information Technology and Services - Lahore, Pakistan