CSR-Call Center Officer

CSR-Call Center Officer Job in Pakistan
Aarz.pk , Pakistan

Experience
< 1 Year
Salary
20,000 - 22,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
2 Jobs
Posted on
Dec 6, 2016
Last Date
Dec 31, 2016
Location(s)

Job Description

  • Make outbound calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Job Specification

  • Computer Skills
  • MS Office
  • Communication Skills
  • Data Entry

Aarz.pk

Real Estate - Islamabad, Pakistan
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