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CSR-Call Center Officer Job in Pakistan
Aarz.pk
, Pakistan
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Experience
< 1 Year
Salary
20,000 - 22,000 PKR
Job Type
Full Time Job
Job Shift
Morning Job
Job Category
Real Estate
Requires Traveling
No
Career Level
Experienced (Non-Managerial)
Telecommute
No
Qualification
Graduate
Total Vacancies
2 Jobs
Posted on
Dec 6, 2016
Last Date
Dec 31, 2016
Location(s)
Islamabad
,
Pakistan
Job Description
Make outbound calls and respond to emails
Handle customer inquiries both telephonically and by email
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports
Job Specification
Computer Skills
MS Office
Communication Skills
Data Entry
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