IT Support Executive
BPL IT, Pakistan

Job Responsibilities:

• Communicate with field IT support engineers in Europe and UK
• Communicate with clients to get feedback, progress review and provide assistance
• Reporting to the management
• Emailing and voice communication with management, technical team and clients
• Participate in training required to develop and maintain skills necessary to support end-users.
• Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
• Technical knowledge of windows administration
• Technical knowledge of hardware accessories used in Laptops and desktop machines.

• Excellent verbal and written communication skills in English.
• Knowledge of windows platform and tools
• Experience to use MS office365.
• Good Interpersonal Skills and Relationship Management Skills.
• Totally customer oriented and should be able to communicate with the clients in a clear and concise manner.

Job Rewards and Benefits