Guest Relation Manager

Guest Relation Manager
HR Outsourcing and Consulting, Pakistan

Experience
3 Years
Salary
40,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Graduate
Total Vacancies
4 Jobs
Posted on
Dec 10, 2016
Last Date
Dec 30, 2016
Location(s)

Job Description

  • Proven working experience as guest relations manager
  • Working experience in hospitality
  • Adequate knowledge of personalised services principles and processes
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
  • Familiarity with industry’s latest trends
  • Hands on experience with guest relationship management software
  • Proficiency in English, multilingualism will be considered an asset
  • Guest service orientation and drive
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation
  • BS degree in hospitality management, business administration or related field

Job Specification

  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Analyze customer feedback and provide strategic direction to continuously improve overall rating
  • Respond to guests needs and anticipate their unstated ones
  • Expect and react promptly to guests’ requirements and inquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
  • Appraise team’s performance and produce reports
  • Examine activities logbook, assign tasks appropriately and implement control schedule daily

Job Rewards and Benefits

HR Outsourcing and Consulting

Human Resources - Karachi, Pakistan
© Copyright 2004-2024 Mustakbil.com All Right Reserved.