Daily reporting regarding customers complaints, trailing & record keeping. Follow daily scheduled tasks efficiently, attend the complaints, rectify the problems and submitting report with relevant documents on regular basis as per defined procedure. Minimize the response time. Responsible for promt responding to attend emergency complaints on priority basis inspite of schedule. Providing Quality after Sales Customet Service. Maintain records, logs and reports of support. Additional responsibilities as assigned.
Vast knowledge of Hardware, Software, networking & troubleshooting. A+ Certified & MCSE +I Outstanding Leadership, communication and presentation skills.