Strong technical knowledge acquired through education or training at a college or trade school.
Must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers.
Previous experience as a service adviser or service receptionist is important.
Maximizing the efficiency, revenue and productivity of the service department.
Achieving the highest levels of customer satisfaction.
Collaborating with colleagues in parts and accident repair departments to improve the overall performance and profitability of the business.
Keep up to the standards of Pak Suzuki.
Excellent communication skills.
They must be able to interpret customers’ descriptions of their vehicle problems and translate those into clear instructions for service technicians.
Service managers require good diagnostic skills to identify service requirements and assess the work of technicians.
Excellent customer service skills to deal with any customer concerns or complaints.
Supervise technicians’ performance and arrange training programs to keep the team’s skills up to date.
Develop promotional campaigns to encourage owners to choose the shop for their next service or repair.