Resident Engineer
Trillium, Pakistan

• Establish as the subject-matter expert for the assigned solution
• Perform day to day management of complete lifecycle of assigned solution at customer premises
• Troubleshoot any issues related to the assigned solution via phone, email, remote and visits
• Fully collaborate with all stakeholders in resolving issues related to assigned solution
• Open customer issues with vendor as required and resolve in timely fashion
• Track and maintain open customer issues with vendor and communicate with the customer as required
• Engage with all stakeholders and departments of assigned customer for day-to-day support and resolution of issues related to assigned solution
• Conduct trainings of assigned solution when and where required on need basis
• Prepare product presentations, datasheets, comparative reports, manuals/guides etc. for the customer on need basis
• Work on assignments and tasks given by the Supervisor and Team Lead
• Work on assignments and tasks given by the customer

• Minimum Bachelors Degree.
• Strong communication Skills.
• Efficient System and Network Troubleshooting skills
• Knowledge of log format: router, IDS/IPS, End Point Security, Firewalls, Windows, Linux, Webservers, DNS, and DHCP and infer attacks from logs.

Job Rewards and Benefits