Service Delivery Manager

Service Delivery Manager
Arpatech Pvt Ltd, Pakistan

Experience
2 Years
Salary
30,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
BBA
Total Vacancies
2 Jobs
Posted on
Dec 23, 2016
Last Date
Jan 23, 2017
Location(s)

Job Description

Job Responsibilities:
• Responsible for timely resolution of customer issues, effective monitoring of tickets, understanding OEM catalogs and pricing.
• Teleconference with the Supplier to get updates and ensuring timely escalations of issues.
• Work with international clients belonging to Foreign Regions.
• Work in rotation while providing customers with timely and desired feedback.
• Solve customer issues through various communication tools (Email, Phone Calls, etc…).
• Develop calculations based on order size and essential requirements.

Job Shifts: 3pm – 12am Monday to Friday

Job Specification

Requirements:
Experience: 2 to 4 Years of Customer Services, Research & Analysis
Location: Karachi (SMCHS)

Candidate should have managerial or assistant managerial experience.

Skills:
• Fluent English Verbal & Written Communication Skills as the incumbent will be dealing in International Market

• Ms. Excel Expertise & Experience
• Customer Satisfaction
• Supply Chain Management / Marketing
Education: BBA/MBA (Marketing/Supply Chain) (Applicants having A/O Level’s background will be preferred).

Job Rewards and Benefits

Leaves
Life Insurance

Arpatech Pvt Ltd

Information Technology and Services - Karachi, Pakistan
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