Administer processes needed for the quality management system to ensure that they are established, implemented and maintained via departmental schedules and keeping the manager updated on daily scheduled commitments.
Coordinate with certifying body and represent the management during certification and surveillance audits.
Ensure Quality Management System processes are “established, implemented and maintained”,
Report to “top management” on the QMS performance and where improvements are needed.
Prepare and update the QMS documents (namely Quality Manual, Quality system procedures and other documentations).
Ensure the compliance of all the functions as per the ISO 9001:2000 standard.
Compliance of all the functions as per the ISO/IEC 27001:2000 standard.
Scheduling and conducting Management Review Meetings
Communicating to the Top Management on Quality issues / Non-conformities & Audit reports
Follow up on Audit reports with complete information and ensure the closing of the audits take place as scheduled and the closing reports are submitted on time.
Take corrective actions and preventive actions to be implemented by the Head of Departments as required.
Ensure efficient communication and follow up on QMS issues that require interdepartmental coordination by engaging actively with the various heads of departments.
Timely and effective implementation of the Internal Annual Audit Schedule.
Conduct Internal Audits in person as scheduled in the Annual Audit Schedule.
Create ISO/Quality awareness for the associates by internal trainings.
Suggest needed improvements to the QMS and publish minutes of the management review meeting.
Time to time review of all the functions, to check the effective implementation of Quality Management system.
Job Specification
At least Bachelor’s degree in Business Administration/Human Resource
10+ years’ proven experience in driving a Quality management system in an organization and other administrative duties.
ISO 9001:2000 and ISO/IEC 27001:2005 certified/trained Quality Auditor and have at least 6 years’ experience in leading Audits in an Organization.
Should possess administrative and analytical skills to able to develop and assist in presenting effective reviews on departmental monthly reports.
Excellent computer skills and proficient in excel, word, outlook, and access
Should be able to audit data and report for the Senior Management team in power point presentations.
Have good communication, report writing skills, leadership and decision making skills.
Excellent interpersonal skills and a collaborative management style.